Card Connect Fails to Charge

Modified on Tue, Nov 1, 2022 at 1:54 PM

If Card Connect shows the terminals in Vetspire Location Settings, but fails to charge, or is unable to select the terminal at checkout, please verify the following:


  • The default terminal can't be the same as the ignore terminal


  • Make sure that Enable Stripe Payments is turned off since Card Connect is being used
  • After any changes are made in Vetspire, refresh the page. Unplug Card Connect, wait 10 seconds, and plug back in



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https://support.vetspire.com/a/admin/portals/70000004548/themes