Fixing IDEXX Issues

Reference Lab:

• Ordering two or more separate lab requisitions, but only putting one form in the sample bag will cause the lab results to not upload in Vetspire correctly.

In-house Machine Error:

• Confirm that the pet has a species associated under info
• Make sure the client name is in Given Name (first) and Family Name (last)
  • If both names are in one, it will cause an error
• Verify the login credentials for Vetconnect Plus under lab integrations
• Restart all machines

For WebPACS Errors

• Please ensure the set up for Modality's has been completed using the SOP set up guide fom Idexx.