Fixing IDEXX Issues

Modified on Thu, 08 Dec 2022 at 01:40 PM

Reference Lab:

  • Ordering two or more separate lab requisitions, but only putting one form in the sample bag will cause the lab results to not upload in Vetspire correctly.

In-house Machine Error:

  • Confirm that the pet has a species associated under info
  • Make sure the client name is in Given Name (first) and Family Name (last)
    • If both names are in one, it will cause an error
  • Verify the login credentials for Vetconnect Plus under lab integrations
  • Restart all machines

For WebPACS Errors

  • Please ensure the set up for Modality's has been completed using the SOP set up guide fom Idexx.

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