Ticket Status

Modified on Fri, Jan 26 at 9:58 AM

Vetspire Support wants you informed to the best of our ability. Here is the status of your support ticket may have.

Vetspire Support Status 

Description of the issue 

Awaiting Your Reply/Review

We are waiting for a Response from our customer. 
Submitted/Waiting on Agent
The ticket is waiting on the agent to respond.
Agent is Investigating
The Agent is investigating the issue.
A Call Scheduled w/Vetspire There is a call scheduled with a member of the Vetspire Team.  

In the Development Queue*

This means that a development ticket is made and support is waiting on a developer to be assigned. 

In Progress w/Development

This means that a developer has been assigned to the ticket and is currently working on the issue at hand. The development process may take 4-6 weeks once a developer is assigned to the ticket. 

Completed By Development

The request has been completed by development. The client receives an email with an update stating that development has completed their request. 
Waiting on Third Party "Not Vetspire: We are waiting on a Thrid Party that is not Vetspire nor the End User to follow up with us. 

This ticket has been Resolved

The Agent/Developer has marked your ticket as being resolved. An automated email is sent to confirm this resolution. If no response to the message is received, the ticket is automatically closed after 72 hours.

This ticket has been Closed

The ticket is closed. 

* Please know that once tickets are in the development queue, Vetspire Support has limited insight into the time frame for development to assign the ticket to a developer.


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