IDEXX: Setting Up Your IDEXX In-House & Reference Lab Integration

Idexx Reference (Vetconnect)

Practice Process

Practice to provide:

• Username
• Password

Support Process

1. Use username and password to login to https://www.vetconnectplus.com/
2. Once logged in, click on the name (could be a person or the name of the practice)
3. Click on Account Administration

1. Go to the practice’s Vetspire site and log in.
2. Navigate to More > Admin > Labs
3. Search for and select the practice you are setting up
4. Click on Add New Laboratory in the top right corner.
5. In the new box enter:
   1. Idexx in Laboratory Name
   2. Select IDEXX in the Company drop-down
   3. Enter the account number in the Account Number box – DO NOT TAB!
   4. Click into the box for the username and enter it.
   5. Enter the password in the password box.
   6. Enter the LIMs number in the Clinic ID box
   7. Toggle Auto Invoice to Yes.
   8. Click update

1. Test the integration by:
   1. Selecting the practice in the drop-down in the top right corner

1. Go to a test patient (e.g. D.O.G. Breckenridge)
2. Start a new encounter (e.g. Note - Orders & Notes (PVA))

1. Clinic on ‘+ Order Lab’ above the Orders box
2. In the new box, select Idexx in the Lab box
3. Click on Reference
4. Select a provider (e.g. Team No Provider)
5. Click Order Lab

1. In the new box, click Order.
2. Click Finish

1. Login to https://www.vetconnectplus.com/ with the practice’s credentials
2. Click on Reference Laboratory >In Process
3. If the test is listed, the integration is good.
4. If the test does not show, verify that the Username, Password, Account Number, and Clinic ID was entered correctly (items are case specific).
5. Retest if any changes were made.
6. Still not working.  Reach out to Idexx at (888) 433-9987 select option 5 and then 2 (For assistance with In House devices, 

Idexx In-House (Vetconnect)

Support Process

1. Follow all steps in the Idexx Reference (Vetconnect) instructions above.  The in-house integration piggy backs off the reference integration.  Note: If they have the in-house Idexx lab suite they will have the Idexx reference integration whether they use that lab or not.
2. Once the Reference lab integration is set up and tested, go to the practice’s Vetspire site and login.
3. Navigate to More > Admin > Labs
4. Search for and select the practice you are setting up
5. On the Idexx integration, click on Configure In-House Devices

1. If no device is listed, either the practice does not have a Vetlab station, or it is not connected to the internet.  Contact the Lead Implementor to have them trouble shoot on their end.
2. Once you have selected the device, you can test the integration.
3. Test the integration by:
   1. Selecting the practice in the drop-down in the top right corner

1. Go to a test patient (e.g. D.O.G. Breckenridge)
2. Start a new encounter (e.g. Note - Orders & Notes (PVA))

1. Clinic on ‘+ Order Lab’ above the Orders box
2. In the new box, select Idexx in the Lab box
3. Click on In-House
4. Ensure the device shows in the In-house Device drop-down
5. Select a test
6. Select a provider (e.g. Team No Provider)
7. Click Order Lab

1. In the new box, click Order.
2. Click Finish

1. Login to https://www.vetconnectplus.com/
2. If the test shows up in In Process the integration is good

1. If the test does not show, verify that the Username, Password, Account Number, and Clinic ID was entered correctly (items are case specific).
2. Retest if any changes were made.
3. Still not working.  Reach out to Idexx at (888) 433-9987 select option 5 and then 2.

CODES:

1. Ensure all Idexx in-codes have the correct diagnostic code linked
   • Link: Idexx In House Diagnostic Codes
   • Link: